Terms & Notices
1. Introduction
These Terms & Notices govern the use of services provided by May I Have Your Attention Ltd (“we”, “us”, “our”), a private limited company registered in Wales under company number 16497720, with its registered office at 11 Clos Waun Wen, Llangyfelach, Swansea, Wales, SA6 6EF. By engaging with our digital branding, identity design, or web-related services, you agree to be bound by this document. If you do not accept these terms, you must not use our services or website.
2. Professional Services & Deliverables
We provide business-focused digital design services including branding, visual identity, web design, and associated consulting. Scope of work, timelines, technical requirements, and acceptance criteria will be agreed in writing before project commencement. All work is delivered to professional standards appropriate for commercial environments.
3. Intellectual Property
All concepts, design work, prototypes, code, artwork, and digital assets remain our exclusive property until full payment is received. Upon payment, the licence usage rights agreed in the written proposal transfer to the client. We retain the right to showcase completed work in our portfolio and marketing materials unless confidentiality is contractually required.
4. Client Responsibilities
Clients must provide accurate, complete information and timely approvals necessary to progress the project. Any delay, lack of content, or scope alteration may impact timelines and fees. The client warrants that all materials supplied are permitted for commercial use and do not infringe upon third-party rights.
5. Fees & Payment Terms
Pricing is provided via written quotation or contract. Invoices are payable within the specified terms. Deposits may be required prior to commencement. Late payments may incur interest and suspension of ongoing work. All prices exclude VAT unless stated otherwise.
6. Revisions & Change Requests
Agreed rounds of amendments will be set out in the proposal. Additional requests beyond scope will be charged at our standard professional rates. Significant changes classed as re-scoping may require a new contract or extended project schedule.
7. Confidentiality & Data Security
Both parties agree to protect confidential information shared for the purposes of the project. We implement industry-appropriate security measures to safeguard personal or commercial data and comply with applicable data protection laws.
8. Limitation of Liability
Our liability relating to any services provided shall not exceed the total fees paid for the relevant project. We are not liable for indirect loss, loss of business, sales, revenue, profit, data, or reputational impacts resulting from service use or delays outside our control.
9. Third-Party Tools & Dependencies
Web and digital solutions may rely on external software, plugins, hosting, and services. We are not liable for issues caused by third-party failures, licence restrictions, or ongoing platform changes.
10. Website Content & Compliance
The client is solely responsible for ensuring ongoing regulatory compliance of hosted content, including accessibility requirements, advertising standards, and legal disclaimers relevant to their industry.
11. Termination
Either party may terminate the agreement with written notice if the other party materially breaches the contract. Work completed to date will be invoiced and payable immediately. Licence rights for unpaid work remain with us.
12. Cookies & User Data Notice
Our website may use cookies and analytics tools to improve performance and measure engagement. Where required, users will be informed and may grant consent to tracking technologies. Data is processed in accordance with relevant privacy legislation.
13. Governing Law
These Terms & Notices are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts located in England and Wales.
Privacy Policy
1. Data Collection
We collect personal information including names, email addresses, business contact details, and project requirements to provide our services effectively. We may also track website usage and analytics data.
2. Use of Data
Collected data is used to manage projects, communicate with clients, deliver website and branding services, process invoices, and improve overall service quality.
3. Data Sharing
We do not sell your data. Personal data may be shared with third-party service providers where necessary for project delivery, hosting, or analytics.
4. Data Retention & Security
We store personal data securely and only retain it for as long as required for service provision or legal compliance. Access is restricted to authorised personnel.
5. Rights of Individuals
Clients may request access, correction, or deletion of personal data and can object to processing where applicable. Requests can be submitted via email.
6. Legal Compliance
We comply with GDPR and all applicable UK data protection regulations.
Hosting & SLA-Specific Service Terms
1. Hosting Scope
Our web hosting services include server allocation, uptime monitoring, and technical support for client websites hosted by us.
2. Service Level Agreement (SLA)
We aim for 99.9% uptime. Scheduled maintenance will be communicated in advance. Emergency downtime may occur due to unforeseen technical issues.
3. Client Responsibilities
Clients must provide accurate domain and contact information, and promptly report issues. Misuse of the hosting environment may result in suspension.
4. Support & Response Times
Support requests will be responded to within 24 hours during business days. Critical issues will receive priority attention.
5. Liability
We are not liable for indirect losses or interruptions caused by third-party services or external factors beyond our control.
6. Termination
Hosting services may be terminated with 30 days’ notice. Data will be returned or securely deleted upon termination.